Exchange Policy
Exchange & Procedure
- We aim to facilitate all our customers in both ways, if they wish to exchange their purchased articles or want a refund for it, provided that the purchase was made in Pakistan, within the span of 7 days time either online or at any of our stores.
- Any article purchased can be exchanged within 7 days of purchase from the store or “receipt” by courier.
- Articles must be unused, all tags are attached, packed in its original condition, and with a purchase receipt present. Articles purchased on a discount or on sale are not qualified for exchange.
- For further assistance, you can contact our customer service department by emailing us at admin@ZainabFazlani.com or you can call us at 03351231466 .
- Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.